Empathy as the basis for agility

By Michelle Heusser

Agile thinking is one of Arkano’s pillars. It’s one of the company’s core values. It’s the approach we have towards our clients by delivering results early that really generates value.

This value is based on three cardinal competencies: assertive communication, initiative and adaptability, which aligns perfectly with the backbone of our agile manifesto:

• People
The main axis. Let’s understand each other, and prioritize face-to-face interaction, and direct communication, to fully grasp the motivation behind our teams and clients.


• Software
Our efforts must focus on developing a tangible product that sparks value and validates what is relevant.


• Collaboration
Disprove the myths that the client doesn’t know what they want and that the IT area is slow. Let’s build trust among all.


Adaptability
We live in a VUCA world (volatility, uncertainty, complexity and ambiguity). Following a plan is a challenge. We need to get along with change, taking into account the needs that arise in different industries and we have to be able to respond in time.

Agile thinking reminds us of the importance of knowing our environment and adapting quickly. How do we build trust and closeness on a video call? With empathy. To get to know people and their needs, we should have the ability to understand and share people’s feelings.

Through empathy and agile thinking we can make more efficient use of resources, intensify organizational dynamism and increase customer satisfaction.

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Arkano Soft

Arkano Soft

We co-create value by generating solutions to your business needs

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Santiago de Chile

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Ciudad de México

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San Isidro, Lima